Privacy Policy
Last updated: January 20, 2025
1. Introduction
ChatConnector ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel CRM platform and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, company name, phone number)
- Business information (industry, company size, business address)
- Payment and billing information
- Communications data (messages, contacts, and conversation history processed through our platform)
- Integration credentials for third-party services (WhatsApp Business API, Facebook Messenger, Instagram)
2.2 Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, time spent)
- Usage data (features used, actions taken within the platform)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities in connection with our Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
- Facilitate multi-channel messaging across WhatsApp, Facebook Messenger, and Instagram
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers: We share information with third-party vendors who perform services on our behalf
- With messaging platforms: To enable multi-channel messaging, we share necessary data with WhatsApp, Facebook, and Instagram APIs
- For legal reasons: We may disclose information if required by law or in response to valid requests by public authorities
- Business transfers: In connection with any merger, sale of company assets, or acquisition
- With your consent: We may share information for any other purpose with your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@chatconnector.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by relevant authorities.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@chatconnector.com